Guest Services

Made a Recent Purchase?

Order Tracker

Find the most up to date information of your special order here:

(EXAMPLE: FOXL30037083)

Rebate Center

If you did not pick up a rebate coupon at our store, simply enter the four digit rebate number located on your receipt:

(EXAMPLE: 1234)

Protection Plan

If you have purchased a protection plan please take the time to register your protection plan to get the full benefit. Learn More >

Return Policy

You have purchased a product and you are not satisfied with it, no problem. You can return the item based on our return policies. Learn More >

General Information

Your comments, suggestions, and questions are important to us.
For general Menards questions, you may use the following methods below to contact us:

For general Menards inquires please contact:

Menards Guest Services
5101 Menard Drive
Eau Claire, WI 54703

Contact Menards online:

Complete our online form to submit your comments.

Installed Problems:

If you have purchased something, installed it, have a problem with it and cannot simply bring it back for an exchange or refund - please submit an Installed Guest Complaint Form along with supporting documentation to:

Menards Guest Services
5101 Menard Drive
Eau Claire, WI 54703

Please make sure to enclose readable copies of your receipts and any special order contracts, as this will expedite the processing of your claim.

Contact a Menards store by phone:

For questions about products, services, or individual store inquiries, use our Store Locator for store phone listings and addresses.
Individual stores do not have email addresses.

Big Card account inquiries:

For all BIG Card questions, please use the following methods:

Call 1-800-871-2800

Or write HSBC Retail Services at:

Retail Services
PO Box 15521
Wilmington, DE 19850

Or Contact HSBC Retail Services about your BIG Card