Contact Us

To find the most up-to-date information about your special order, visit the Order Tracker page, enter your order number and click on the blue Submit button.

If you did not pick up a rebate certificate at our store, visit our Rebate Center and simply enter the four-digit rebate number located on your receipt.

If you purchased a protection plan please take the time to register your protection plan.

Not satisfied with the product you just purchased? No problem! If the product was ordered online, view our online return policy for return options. If the purchase was made in a store, please view our in-store return policy for more information about returning products.

Your comments, suggestions and questions are important to us.
For general Menards® questions, you may use the following methods below to contact us:

If you have questions regarding your Menards® BIG Card account you can contact our partner Capital One, by email, by calling 1-800-871-2800 or by submitting your questions in writing to:

Capital One
PO Box 15521
Wilmington, DE 19850

If you have questions regarding your Menards® Contractor or Commercial Card account you can contact our partner, Capital One directly by clicking here or by calling 1-800-880-6318.

For questions about your rebate check or to check the status of your rebate check please contact our partner Rebate International by clicking here.

If you have questions, concerns or suggestions regarding our Menards stores or our company in general you can contact us by email or by submitting your questions in writing to:

Menards® Guest Services
5101 Menard Drive
Eau Claire, WI 54703

If you have questions regarding an order you placed on Menards.com or questions about the site in general, please contact our Online Guest Service Representatives.

If you have questions about the products or services available at a Menards® store, please use our Store Locator to find phone numbers and addresses for the specific store you would like to contact.

If you have an issue with an item purchased from Menards® that has been installed and you cannot return or exchange it, please submit an Installed Guest Complaint Form to the address below. To expedite the processing of your claim, please include readable copies of your receipts, special order contracts and photos with your Installed Guest Complaint Form.

Menards® Guest Services
5101 Menard Drive
Eau Claire, WI 54703

For questions regarding our Menards® Mobile Apps, please click here to send us your question.