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Store Return Policy
General Guidelines for your Return or Exchange:
In the unfortunate event that the items you purchased in-store are not what you expected or are defective, follow these guidelines before making your return:
• Any merchandise missing the original Universal Product Code (UPC) is only available for an even exchange on the identical product.
• Returned merchandise that was purchased while on rebate must have original rebate receipt. Without rebate receipt, the value of the rebate will be deducted from the return
amount.
• Sale price adjustments will be allowed during the sale of an item when this item was purchased up to 14 days prior to the sale, an in-store credit will be issued for this
balance. However, sale price adjustments are not allowed on end of season discounts, closeout items, or special promotions.
• Stock merchandise that is cut or altered will be subject to a 25% restocking fee.
• Any merchandise missing the original Universal Product Code (UPC) is only available for an even exchange on the identical product.
• Returned merchandise that was purchased while on rebate must have original rebate receipt. Without rebate receipt, the value of the rebate will be deducted from the return
amount.
• Sale price adjustments will be allowed during the sale of an item when this item was purchased up to 14 days prior to the sale, an in-store credit will be issued for this
balance. However, sale price adjustments are not allowed on end of season discounts, closeout items, or special promotions.
• Stock merchandise that is cut or altered will be subject to a 25% restocking fee.
Returns with a Receipt within 90 Days of Purchase:
For purchases made with cash or a debit card you will be issued a cash refund. If your purchase was made with a check a refund will be issued in the form of an in-store credit if the receipt is less than 14 days old. A cash refund will be issued if the receipt is more than 14 days old and you have no outstanding checks with us. If your purchase was made with a credit card then a credit will be issued to the account. If your purchase was made with an in-store credit or gift card then you will receive an in-store credit.
Returns with a Receipt after 90 Days of Purchase:
If you make a return after 90 days of purchase, you will receive an in-store credit for the original purchase price.
Returns without a Receipt:
For transactions without a receipt, you may be able to print a Return Receipt if the original purchase was made by check or credit card by using the Return Receipt Kiosk that is located by the Guest Service Desk at any Menards store. If your items are on order, in-store credit will be issued for the lowest price offered including discounts due to coupons or rebates. We reserve the right to REFUSE a refund without a receipt. Returns of Holiday and Summer Seasonal Merchandise will not be allowed without a receipt. Please note that a driver's license or state I.D. will be required for all no-receipt returns. NO ID = NO RETURN.
Special Order Returns:
Your Menards store will refund special order items at its sole discretion. Please note that there will be a 25% restocking fee.
Return of Gift Cards
Gift Cards are nonrefundable.
Exceptions Concerning Your Return or Exchange:
Return Policy varies by product type. These exceptions are denoted on the front of the register receipt in the following manner:
• (TD) 30 day over the counter exchange products may be returned or exchanged within 30 days of purchase with a receipt. No returns, refunds, exchanges or credits, will be
issued without a receipt. After 30 days, merchandise may be sent out for repair at the Guests expense, unless covered under warranty.
• (GP) Gas Powered items may be returned or exchanged within 30 days of purchase with a receipt if the item has not been used, in original package and no gas was put into
the item. If items do not meet these rules, the guest must take to an authorized service center for repair. If not under warranty, repair is at guest's expense. Returns, refunds,
or exchanges must have a receipt.
• (HI) Holiday items may be exchanged for the same item or a similar item of equal value. If an exchange is not desired or a similar item is not available, the item will be
refunded at the receipt price prior to the holiday. After the holiday, the lowest register clearance price for that item will be given.
• (SI) Seasonal items may be exchanged for the same item or a similar item of equal value. If an exchange is not desired, the item will be refunded at the receipt price if within
14 days of purchase; after 14 days, clearance price will be given if on clearance at time of return.
• (NR) Non-Refundable items, if opened or defective, are only available for an even exchange on the identical item. Delivery and/or installation services are not refundable.
• (PG) Plant Guarantee: Menards guarantees all perennials, trees and shrubs for one year from date of purchase. Simply return the item with your receipt and we will gladly
exchange or issue a store credit for your purchase price.
• (MA) Major appliances may be returned or exchanged within 7 days of the purchase date if the item has a manufacturing defect, or within 30 days of the purchase date, if the
item has not been used and in original package. If items do not meet these rules, the guest must contact the vendor for warranty issues/concerns or claims. Returns,
refunds, or exchanges must have a receipt.
• (CI) Chemical items if opened may be exchanged for the same or similar item of equal value. If an exchange is not desired, the item will be refunded with an in store credit
voucher. The guest is to keep the item being exchanged or refunded. Chemical items with non-defective containers that are unopened may be returned in accordance with
the regular return policy.
• (TD) 30 day over the counter exchange products may be returned or exchanged within 30 days of purchase with a receipt. No returns, refunds, exchanges or credits, will be
issued without a receipt. After 30 days, merchandise may be sent out for repair at the Guests expense, unless covered under warranty.
• (GP) Gas Powered items may be returned or exchanged within 30 days of purchase with a receipt if the item has not been used, in original package and no gas was put into
the item. If items do not meet these rules, the guest must take to an authorized service center for repair. If not under warranty, repair is at guest's expense. Returns, refunds,
or exchanges must have a receipt.
• (HI) Holiday items may be exchanged for the same item or a similar item of equal value. If an exchange is not desired or a similar item is not available, the item will be
refunded at the receipt price prior to the holiday. After the holiday, the lowest register clearance price for that item will be given.
• (SI) Seasonal items may be exchanged for the same item or a similar item of equal value. If an exchange is not desired, the item will be refunded at the receipt price if within
14 days of purchase; after 14 days, clearance price will be given if on clearance at time of return.
• (NR) Non-Refundable items, if opened or defective, are only available for an even exchange on the identical item. Delivery and/or installation services are not refundable.
• (PG) Plant Guarantee: Menards guarantees all perennials, trees and shrubs for one year from date of purchase. Simply return the item with your receipt and we will gladly
exchange or issue a store credit for your purchase price.
• (MA) Major appliances may be returned or exchanged within 7 days of the purchase date if the item has a manufacturing defect, or within 30 days of the purchase date, if the
item has not been used and in original package. If items do not meet these rules, the guest must contact the vendor for warranty issues/concerns or claims. Returns,
refunds, or exchanges must have a receipt.
• (CI) Chemical items if opened may be exchanged for the same or similar item of equal value. If an exchange is not desired, the item will be refunded with an in store credit
voucher. The guest is to keep the item being exchanged or refunded. Chemical items with non-defective containers that are unopened may be returned in accordance with
the regular return policy.
