Guest Services

Made a Recent Purchase?

Order Tracker

Find the most up to date information of your special order here:

(EXAMPLE: FOXL30037083 -or- MCOM12345678)

Rebate Center

If you did not pick up a rebate coupon at our store, simply enter the four digit rebate number located on your receipt:

(EXAMPLE: 1234)

Protection Plan

If you have purchased a protection plan please take the time to register your protection plan to get the full benefit.

Learn More >

Return Policy

You have purchased a product and you are not satisfied with it, no problem. You can return the item based on our return policies.

Learn More >

General Information

Your comments, suggestions, and questions are important to us.
For general Menards^® questions, you may use the following methods below to contact us:

BIG Card account inquiries:

For all BIG Card questions, please use the following methods:

Call 1-800-871-2800

Or write HSBC Card and Retail Services at:

Retail Services
PO Box 15521
Wilmington, DE 19850

Or Contact HSBC Card and Retail Services about your BIG Card

For Contractor and Commercial Credit Card Inquiries:

You have questions regarding your Contractor and Commercial Credit Cards. Use the link below to learn how to contact our partner HSBC Card and Retail Services and get the help you need for your Contractor and Commercial Credit Cards.

By phone: 1-800-880-6318 (available Monday through Friday from 8:00 a.m. - 5:00 p.m. CT)

Or click here to contact HSBC Card and Retail Services online >

For Rebates International Inquiries:

You have a question regarding our rebates or you would like to know what the status of your rebate is? Please follow the link below and contact our partner Rebates International for all your rebate questions.

For inquiries concerning Rebates International, please click here >

For general Menards^® inquires please contact:

Menards^® Guest Services
5101 Menard Drive
Eau Claire, WI 54703

If you are looking for a lost receipt, you may quickly obtain another copy by using the self service kiosk located at the entrance of your local Menards^® store.

Contact Menards^® online:

Complete our online form to submit your comments.

Questions regarding an Online order from Menards.com^®

Complete our online form to submit your questions about your online order from Menards.com^®.

Contact a Menards^® store by phone or email:

For questions about products, services, or individual store inquiries, use our Store Locator for store phone listings and addresses.
Individual stores do not have email addresses.

Installed Problems:

If you have purchased something, installed it, have a problem with it and cannot simply bring it back for an exchange or refund - please submit an Installed Guest Complaint Form along with supporting documentation to: