Return Policy & Cancels
Store Return Policy
General Guidelines for your Return or Exchange:
In the unfortunate event that the items you purchased in-store are not what you expected or are defective, follow these guidelines before making your return:
Any merchandise missing the original Universal Product Code (UPC) is only available for an even exchange on the identical product.
Returned merchandise that was purchased while on rebate must have original rebate receipt. Without rebate receipt, the value of the
rebate will be deducted from the return amount.
Sale price adjustments will be allowed during the sale of an item when this item was purchased up to 14 days prior to the sale, an in-
store credit will be issued for this balance. However, sale price adjustments are not allowed on end of season discounts, closeout
items, or special promotions.
Stock merchandise that is cut or altered will be subject to a 25% restocking fee.
Returns with a Receipt within 90 Days of Purchase:
For purchases made with cash or a debit card you will be issued a cash refund. If your purchase was made with a check a refund will be issued in the form of an in-store credit if the receipt is less than 14 days old. A cash refund will be issued if the receipt is more than 14 days old and you have no outstanding checks with us. If your purchase was made with a credit card then a credit will be issued to the account. If your purchase was made with an in-store credit or gift card then you will receive an in-store credit.
Returns with a Receipt after 90 Days of Purchase:
If you make a return after 90 days of purchase, you will receive an in-store credit for the original purchase price.
Returns without a Receipt:
For transactions without a receipt, you may be able to print a Return Receipt if the original purchase was made by check or credit card by using the Return Receipt Kiosk that is located by the Guest Service Desk at any Menards store. If your items are on order, in-store credit will be issued for the lowest price offered including discounts due to coupons or rebates. We reserve the right to REFUSE a refund without a receipt. Returns of Holiday and Summer Seasonal Merchandise will not be allowed without a receipt. Please note that a driver's license or state I.D. will be required for all no-receipt returns. NO ID = NO RETURN.
Special Order Returns:
Your Menards store will refund special order items at its sole discretion. Please note that there will be a 25% restocking fee.
Return of Gift Cards
Gift Cards are nonrefundable.
Exceptions Concerning Your Return or Exchange:
Return Policy varies by product type. These exceptions are denoted on the front of the register receipt in the following manner:
(TD) 30 day over the counter exchange products may be returned or exchanged within 30 days of purchase with a receipt. No returns,
refunds, exchanges or credits, will be issued without a receipt. After 30 days, merchandise may be sent out for repair at the Guests
expense, unless covered under warranty.
(GP) Gas Powered items may be returned or exchanged within 30 days of purchase with a receipt if the item has not been used, in
original package and no gas was put into the item. If items do not meet these rules, the guest must take to an authorized service center
for repair. If not under warranty, repair is at guest's expense. Returns, refunds, or exchanges must have a receipt.
(HI) Holiday items may be exchanged for the same item or a similar item of equal value. If an exchange is not desired or a similar item
is not available, the item will be refunded at the receipt price prior to the holiday. After the holiday, the lowest register clearance price for
that item will be given.
(SI) Seasonal items may be exchanged for the same item or a similar item of equal value. If an exchange is not desired, the item will be
refunded at the receipt price if within 14 days of purchase; after 14 days, clearance price will be given if on clearance at time of return.
(NR) Non-Refundable items, if opened or defective, are only available for an even exchange on the identical item. Delivery and/or
installation services are not refundable.
(PG) Plant Guarantee: Menards guarantees all perennials, trees and shrubs for one year from date of purchase. Simply return the item
with your receipt and we will gladly exchange or issue a store credit for your purchase price.
(MA) Major appliances may be returned or exchanged within 7 days of the purchase date if the item has a manufacturing defect, or
within 30 days of the purchase date, if the item has not been used and in original package. If items do not meet these rules, the guest
must contact the vendor for warranty issues/concerns or claims. Returns, refunds, or exchanges must have a receipt.
(CI) Chemical items if opened may be exchanged for the same or similar item of equal value. If an exchange is not desired, the item will
be refunded with an in store credit voucher. The guest is to keep the item being exchanged or refunded. Chemical items with non-
defective containers that are unopened may be returned in accordance with the regular return policy.
Online Return Policy
General Guidelines for your Return:
In the unfortunate and unexpected event that the items you purchased online were not what you expected, or are damaged or defective, contact our Guest Service Representatives and request a return. A Guest Service Representative will promptly reply with instructions to ensure your return is handled as quickly as possible. You may return an item purchased from Menards.com® within ninety (90) days of receipt of sale. As an added measure of service, the cost of the return shipping will be deducted from your refund amount, unless the return is due to defective merchandise.
Please note, a twenty-five percent (25%) restocking fee will be charged or returns of merchandise ordered online. Returned products must be in unused condition, in the original packaging and contain all accessories, paperwork and parts to ensure your account is correctly credited.
Return Policy on Custom Products:
Custom window treatments, shutters, all doors, vinyl windows and steel door glass orders are custom-made to your specifications, therefore we cannot cancel these orders once they are in production. Nor can we accept returns for these custom products, unless the item you received was not the correct item due to a clerical error on the part of a vendor or if the item arrived in a damaged or defective condition. If your item is damaged or not the correct item due to a clerical error on the part of a vendor, please contact our Guest Service Representatives within 90 days of receiving the item and request a return or replacement.
If you receive an item that is damaged, please contact our Guest Service Representatives to request an exchange. We will assist you with returning the damaged item and receiving a replacement. The replacement will be shipped to the same place the original order was shipped to.
Gift Cards purchased online at Menards.com® are nonrefundable.
Concealed Shipment Information:
Add weather-resistant black concealment wrapping to your order for a small fee. Standard shipping may reveal the retail packaging, making this service ideal for the gift-giving season to both conceal and protect your purchase for the ultimate surprise on the big day! In the event of a return, the black concealment wrapping is a non-refundable service.
Gas Powered Equipment:
Gas powered items may be returned or exchanged within 30 days of purchase with a receipt if the item has not been used, in original package and no gas was put into the item. If the item does not meet these rules, you must take it to an authorized service center for repair. If not under warranty, repair will be at your expense. Returns, refunds or exchanges must have a receipt.
Buy Online & Pickup at Store