Returns, Exchanges & Cancels
How do I return an item to a Menards store?
If you purchased the item in one of our many stores and it is damaged, defective or you have changed your mind, please view our Store Return Policy for more information on how to return your purchase.
If I do not have my receipt, can I still return an item?
You are able to return an item to a Menards store without a receipt. However, you may be able to print a receipt from the kiosk located near the service desk at any Menards store if your original purchase was made with a credit card, debit card or check. Please see our Store Return Policy for more details.
How can I obtain a copy of my receipt for a Menards purchase?
You can print a copy of your receipt from the kiosk located near the service desk at any Menards store if your original purchased was made with a credit card, debit card or check. You will need to have the credit card or debit card with you or know your checking account information to print a receipt.
How can I return my Menards.com order?
To return your Menards.com order, please contact our Online Guest Service Representatives with your request within 90 days of receiving the item. Please view our Online Return Policy for more details.
How can I cancel or modify my order?
To cancel or modify your order please contact our Online Guest Service Representatives with your request. However, we cannot guarantee that your request to modify or cancel your Menards.com order will be granted.
When will I receive credit for the return of my Menards.com order?
After you return your Menards.com order and it has been received and processed by our warehouse, you should see the credit on your card in about 7 to 10 days.
Can I return an item I purchased online to a Menards store?
You can return an item you purchased online to a Menards store. However, it is at the individual store's discretion whether or not to accept the return. Please view our Return Policies for more details.
How do I return a gas powered item?
Our gas powered products are required by the manufacturer to be sent to a service center for inspection after purchase. This ensures that you get your product fixed correctly and have any technical questions answered. Any issues with the product are covered under warranty and will be repaired at no charge to you. Please view our Return Policies for more details.
What if I do not pick up my order?
Due to limited storage space we can only hold your Pick up at Store order for up to 14 days. After 14 days the product(s) will be returned to the store's sales floor and your account will be credited back your purchase amount less 10% storage and handling fee.
