Online Return Policy


General Guidelines for your Return:
In the unfortunate and unexpected event that the items you purchased online were not what you expected, or are damaged or defective, contact our Guest Service Representatives and request a return. A Guest Service Representative will promptly reply with instructions to ensure your return is handled as quickly as possible. You may return an item purchased from Menards.com® within ninety (90) days of receipt of sale. As an added measure of service, the cost of the return shipping will be deducted from your refund amount, unless the return is due to defective merchandise.

Please note, a twenty-five percent (25%) restocking fee will be charged for returns of merchandise ordered online. Returned products must be in unused condition, in the original packaging and contain all accessories, paperwork and parts to ensure your account is correctly credited.
Return Policy on Custom Products:
Custom window treatments, shutters, all doors, vinyl windows and steel door glass orders are custom-made to your specifications, therefore we cannot cancel these orders once they are in production. Nor can we accept returns for these custom products. If the item you received was not the correct item due to a clerical error on the part of a vendor or if the item arrived in a damaged or defective condition, please contact our Guest Service Representatives for further assistance.
Damaged Products:
If you receive an item that is damaged, please contact our Guest Service Representatives to request an exchange. We will assist you with returning the damaged item and receiving a replacement. The replacement will be shipped to the same place the original order was shipped to.
Gift Cards:
Gift Cards purchased online at Menards.com® are nonrefundable.
Concealed Shipment Information:
Add weather-resistant black concealment wrapping to your order for a small fee. Standard shipping may reveal the retail packaging, making this service ideal for the gift-giving season to both conceal and protect your purchase for the ultimate surprise on the big day! In the event of a return, the black concealment wrapping is a non-refundable service.
Gas Powered Equipment:
Gas powered items may be returned or exchanged within 30 days of purchase with a receipt if the item has not been used, in original package and no gas was put into the item. If the item does not meet these rules, you must take it to an authorized service center for repair. If not under warranty, repair will be at your expense. Returns, refunds or exchanges must have a receipt.